Q: PureRef is not working on my OS X <10.9, why is that?
A: Unfortunately, PureRef only supports OS X 10.9 and higher. We made this choice mainly because it is free to upgrade to 10.9 and because we have limited testing access to older versions.
Q: Which Linux distributions and desktop environments(DEs) do you support?
A: The build for Linux is verified to work on Ubuntu 14.04+ only but should work for most distributions. As for DEs only Unity and KDE is verified to have support for all features. Some DEs does not support transparency and some will insist on adding a frame to the window. If you are having these issues with your specific DE you are free to contact us and we will see what we can do but we can't promise we will add support for every distribution and DE.
Q: Do I need a license to use PureRef commercially?
A: No, PureRef does not have any kind of licensing restrictions and can be used by anyone for both commercial and non-commercial use. We aim to fund future development on single download sales so we hope that those who have the ability to contribute will do so.
Q: What image formats does PureRef support?
A: BMP, DDS, GIF, ICNS, ICO, JPEG, JP2, MNG, PBM, PGM, PNG, PNM, PPM, PSD, TIFF, WEBP, XBM, XPM, TGA(TrueVision 2.0)
Q: How do I move the PureRef window?
A: Right click + drag anywhere.
Q: Can I open multiple PureRef instances on OS X?
A: Yes, this can be done by using the terminal like this: open -n -a "PureRef"
Q: Can I open multiple PureRef instances with different settings?
A: Yes, all you need to do is to provide PureRef with a path to the settings file on the command line: PureRef.exe -s C:\path\to\settings.ini. To automate this just create a shortcut to PureRef with those command line options.
Q: What does the 'Context' drop down menu in the keybinder mean?
A: It indicates in which window context the shortcut will trigger. If it is set to 'Global' the shortcut will trigger even if PureRef does not have window focus. If set to 'Window' it will only trigger for the currently open window that belongs to PureRef. And if it is set to 'Application' it will trigger as long as PureRef has focus.
Q: I enabled the mouse transparency mode but am not able to disable it, how is it done?
A: The default shortcut is Ctrl+T. Depending on your shortcut settings you might also need to give PureRef focus, this is done by either clicking on the task bar icon or alt+tabbing to it. If you want to avoid this set the shortcut context to Global. In Windows you can also use the taskbar preview buttons to enable and disable mouse transparency.
Q: I would like to use the portable version of PureRef on Windows but it gives an error on start up, why is that?
A: To run PureRef you need to have Visual C++ Redistributable for Visual Studio 2015, this is installed if you use the installer but not for the portable version. You can get it here.
Please look in the FAQ and forums before you ask a technical question, chances are that it has already been answered. For all other questions or feedback, or if you just want to say hello; don't hesitate to contact us!