PureRef Download Forum Support
Hi! I opened my pureref file and all the images arent present in the canvas. I didnt had any crash or issues on my disk, but this thing happened.

I saw from other threads that I can still open the file thru cmd, but it's not working with me. Any chance of more clear instruction on how how to access it thru cmd?

Posts: 445
What OS are you using? First, to make sure that the file actually contains your images, could you check the file size of the .pur file? If that is very small chances are that the images failed to save. If it does contain something you can contact us through the support contact form on this web page and we'll try to help you recover the images.
I am experiencing the same issue, the file opens, the loading bar doesnt get green and the border of background is still there but the images are not appearing. I know they are still there cause the file size is 400 MB. One peculiar thing is that I had the same file in a PC at my universty where it opens, I transferred it to my main PC and its not loading the images. The university PC still opens it normally when I transferred the 'corrupt' file to check it. Other PCs that Ive tried do not open it. Here is the file:

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