PureRef Download Forum Support
Posts: 3
Hi! Whenever I click on my images on PureRef whiling using Photoshop ( On the Same Monitor ) PureRef would disappear. Also, YES my pureref is Always on Top. I would have to reclick the PR icon to pop it up again. Its very annoying. Any help??? I'm a designer so I need my reference right next to my drawings.
Admin
Posts: 464
What operating system are you using? And are you using Photoshop in fullscreen mode or something like that?
Posts: 1
I have just started using PureRef. I thought the purpose it was to keep it floating above everything else. But when I click on Maya, PR disappears behind everything. Thought it may a setting issue but I have "always on top' under Mode selected.

Mac Pro OS 10.13.6 - Maya 2018.5
Posts: 3
Macbook Pro
Posts: 3
I was just using it normally on my cintiq and it would never stay on top of my photoshop.
Admin
Posts: 464
Sounds like something is not working correctly but we're unfortunately not able to reproduce the issue on our end. If you toggle always on top on and off again does it work for a while or have you never gotten it working? Are you both using macOS 10.13? If that's the case and you ever update to 10.14 and still have the problem please let us know. We'll try to figure out what is wrong in the mean time.
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